D2C
AI chatbot for direct-to-consumer brands in India
Reduce returns, upsell at the right moment, and support customers post-purchase without growing your support team.
Answer post-purchase queries automatically
Higher NPS from faster responses
Capture leads from post-purchase touchpoints
The problem
Post-purchase queries flood support — "where is my order?", "how do I use this product?"
Return rates are high because customers don't know how to use products correctly
No system to identify unhappy customers before they leave negative reviews
How BotForge solves it
1
Post-purchase support automation
Train the chatbot on your usage guides, unboxing instructions, and troubleshooting FAQs to deflect post-purchase queries.
2
Proactive re-engagement
Capture email during support conversations and use lead tags to segment customers for re-engagement campaigns.
3
Escalation before it becomes a review
Confidence-based escalation detects frustrated customers and flags them for human intervention before they leave.
Ready to get started?
Free plan available. No credit card required. Deploy in under 30 minutes.